We believe in constantly improving ourselves to better serve you. Therefore, don't hesitate to email us your feedbacks at [email protected]!
What happens if there are missing products or products that you are unsatisfied with?
Upon delivery, just inform our friendly delivery crew that you would like to go through your order and check the products received. For any products found missing, we will offer a full refund for that product or arrange a redelivery for it. For products that you are unsatisfied with please refer to PurelyFresh®’s Guarantee below.
What is PurelyFresh®’s Guarantee about?
At PurelyFresh®, we believe in providing quality products to our valued customers. Therefore, any products found not to meet our standards of freshness and quality, we may choose not to deliver that product and offer a full refund for it. In addition, for products found unsatisfactory by our customers upon delivery, we will also offer a full refund for it.
At PurelyFresh®, we deliver the freshest groceries directly to your doorstep! You can choose your favourite groceries anytime at the comfort of your cozy home. With stringent quality checks and chilled transportation, your groceries will arrive fresh and ready to be cooked!